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Know Where You Stand Before You Start

Using 55hh means you accept the legal terms that govern your account, your transactions via bKash, Nagad, or Rocket, and your access to the platform.

Jurisdiction-dependent accessAccount terms apply from registrationbKash, Nagad, Rocket governed by wallet policiesBangladesh-specific eligibility rules
55hh Know Where You Stand Before You Start
REACH OUR LEGAL TEAM

Contact Us About Policy or Account Terms

If a legal clause is unclear, your account has been actioned for a policy reason, or you need written confirmation of how a specific rule applies to you, our support team can assist. Reach out through any of the channels below. For formal legal queries, the email route gives you a written record of the exchange — useful if you need to reference the response later.

Live Chat Open the chat widget from your account dashboard. Our team can clarify policy wording, account status, or wallet-related legal questions in real time.
Email Support Send formal policy queries to our support email. You will receive a written response, which you can keep as a record for any account or legal matter.
Help Centre The Help Centre covers account terms, wallet rules for bKash, Nagad, and Rocket, and the steps we follow when an account is reviewed or restricted.
HOW WE HANDLE POLICY

Our Approach to Data, Security and Account Rights

We approach data handling, account security, and your rights as an account holder with straightforward, documented processes rather than broad claims. Here is how each area works in practice — and what you can do if something needs to change.

Data Handling

Account data you provide at registration — name, contact details, payment method — is held only as long as your account is active or as required by applicable record-keeping obligations. We do not sell personal data to third parties.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice between bKash, Nagad, and Rocket. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password authentication and an OTP step when logging in from a new device. If you suspect unauthorised access, freeze your account immediately via account settings and contact support.

Requesting Changes

To correct stored data, close your account, or request a record of what we hold, contact support via email with your account ID. We action verified data requests within the timeframe required by applicable policy.

Answers to Frequent Legal and Policy Questions

These are the legal and policy questions we hear most often. If your question is not here, the email support route is the right path — you will get a specific written answer rather than a general one.

Eligibility depends entirely on your local law and the regions we can currently serve. We recommend checking local regulations before registering. We do not make legal determinations on your behalf.

Payment method details tied to a closed account are removed from active use. Some records may be retained for the period required by applicable financial record-keeping rules, after which they are deleted.

Yes. Email support with your account ID and a clear data-access request. We will verify your identity and respond with the information we hold, subject to applicable policy timelines.

Accounts can be suspended for breach of platform terms, suspected fraudulent activity, or a payment dispute that requires investigation. Our support team will notify you of the reason and the steps to resolve it.

We post a notice on the account dashboard before any material change takes effect. You will not be bound by a retroactive amendment without prior notice. Continued use after the notice date confirms acceptance.

Platform terms govern the transaction from your account wallet side. Rocket's own provider terms govern the transfer on their side. Both sets of terms apply simultaneously to any Rocket transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.